Meet Our Team


Static Map image of Vancouver Office Address

8000 NE Parkway Dr. Ste 150
Vancouver, WA
98662 (View Map)
Phone: 360-892-3998
Fax 360-892-4883
Monday-Friday 9 AM- 5 PM


Jo Ellen Schiedler

Personal Lines Advisor

Jo Ellen has been in the insurance industry since 1967, with extensive knowledge in underwriting, Personal and Commercial Lines Insurance, and customer service. When Jo Ellen was with St. Paul Insurance company she was tasked with collecting data and making recommendations for program modifications, which ultimately lead to the creation of their PAK II personal lines package policy. She spearheaded teams which were sent out to provide training to resident staff on the new product. In 1990, Jo Ellen spent time with Nationwide Insurance working to develop a hiring and training model for customer service agents that was eventually adapted globally into the Nationwide Customer Service center. In her free time, Jo Ellen likes to go salmon fishing, spending time with her grandson, and cheering on the Portland Timbers!

Kim Block

Personal Lines & Life Advisor

Having been born and raised in Vancouver, WA Kim is proud to be a lifelong Clark County resident. First licensed as an agent in 1995, Kim has enjoyed many years in insurance with some time out while raising her family. Kim greatly enjoys people and finds helping them navigate their insurance needs very rewarding. In her off time, Kim enjoys her family, the outdoors, and roller skating whenever possible!

Andrew Price

Commercial Agent

Andrew has an extensive background in sales and customer service, including serving 4 years in the United States Marine Corps. Andrew joined the Insurance Industry in 2015 and has a passion for helping business’s and his community. Andrew has worked as a Personal and Commercial lines agent in both Oregon and Washington. Andrew has his Property and Casualty license in Oregon and Washington. Andrew is originally from Eugene, Oregon and in his spare time he enjoys to traveling, hiking and watching documentaries.

Melissa Napoleon CISR

Personal Lines Advisor & Account Manager

Melissa is originally from the Pacific Island of Guam, but has lived the last 12 years in Vancouver WA. Being a personal lines producer in Guam and having over 25 years’ experience, she brings a wealth of knowledge in this field. Melissa enjoys traveling and spending time with family.

Paula Rogers CISR

Commercial Account Manager

Paula has been in the insurance industry for over 25 years. She spent her first 10 years as a personal lines advisor and CSR and then became a commercial lines account manager for the last 15 years. When not working Paula loves to travel and spend as much time as she can with her grand-babies.

Whitney Norcup

Chief Operating Officer

Whitney serves as the Chief Operating Officer for Columbia Insurance Group and Columbia Wealth Management, and as such, oversees all operations. Whitney understands the importance in protecting a business and its assets. She is passionate about educating her staff and clients on the various resources & programs available to them. While obtaining her undergraduate degree, Whitney became a co-franchisee with a major national brand and ultimately spent 4 years working for a Franchisor as part of their Marketing team. Whitney’s experience as both a franchisee and current insurance professional, allows her to connect, educate and relate to you from a businessowner’s perspective, thereby giving Columbia Insurance Group the insight and ability to build out the strongest and most cost-efficient Risk Management Strategy for each Franchisee. Whitney and her husband Mike have two children, Avery and Austin, and reside in Vancouver, Washington.

Macy Mukensnabl

Director of Marketing

Macy has always had a natural passion for education. She received a bachelor’s degree in Instructional Foundations at Central Washington University along with a minor in Early Childhood Education, Special Education, and Non-Profit Administrative Management. Macy's enthusiasm for education and outlook on life has made her an integral part of the Columbia Insurance team! In her down time, Macy loves to play basketball and bake cupcakes. She also likes giraffes and spending time with her dog, Ryder the Great Dane.

Katie Kramer


Melissa Van Rheen

Commercial Account Manager

Melissa started in the Insurance and financial industry in 1998 and over the years has worked in both Insurance and Wealth Management Agencies. She loves working with clients to educate them on the importance of risk management and ensuring they understand the coverage's the need to properly protect their family. Melissa and her husband have been married for 13 years and have a set of twin boys, and one daughter. In her spare time she loves reading, cooking, and going to the beach!

Lena McCafferty

Office Manager & CSR

Lena joined Columbia Insurance Group in 2011. She comes from an extensive 30+ year customer service background in the printing industry. Lena was born and raised in Battle Ground, WA and loves the laid-back lifestyle of the Pacific Northwest. She is a big golf fan and her biggest thrill to-date was attending the 2015 US Open at Chambers Bay in University Place, WA.